• 28 NOV 2016

Citizen Facilitation

The Citizen’s Facilitation Unit was established to facilitate greater support to the citizens, in particular the elderly, in obtaining assistance between them (the citizens) and the various Government Agencies, departments, institutions and private organisations.

The unit’s mandate consists of the following:

  • To help resolve disputes
  • To ensure that the citizens receive the attention they deserve
  • To act on behalf of many of their issues
  • To assist the poor and needy by directing them with the help of a letter and phone call to the right departments and persons who will assist
  • To mediate with the appropriate persons/organisations/offices
  • To keep citizens informed of their rights (e.g. of new developments which may affect them in some way)